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You can change which finance rates you offer directly from your Kanda dashboard — but it’s important to understand how this works and why some rules are in place due to FCA regulations.

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🛠️ How to Change Your Finance Rates

1. In your dashboard, click on “My Kanda” (top-right corner)

2. Select “Finance Rates”, choose the rates you want to offer and save to confirm your selection

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IMPORTANT: Once you make a change, the new rates will be locked for 1 month.

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🔒 Why are the rates locked for a month?

This isn’t a bug — it’s a legal compliance rule set by the Financial Conduct Authority (FCA).

Here’s what the FCA mandates:

• You must present customers with a fair and consistent set of options
• All customers must see the same finance options — this prevents discrimination
• You’re not allowed to recommend or steer a customer toward or away from a specific rate, they must be able to choose freely
• That’s why rates can only be changed at the account level (not per job), and why they lock for 1 month after each update

This rule prevents selective pricing and ensures that all customers are treated equally. Changing your rates too often or offering different rates to different customers could result in an FCA violation — and may lead to your account being suspended.

⚠️ Another FCA Rule: No “Finance Uplift” Charges